منابع مشابه
A Review of Quality Relationship between IT Processes, IT Products and IT Services
Producing IT products/services required carefully designed. IT development process is intangible and labour intensive. Making optimal use of available resources, both soft (knowledge, skill-set etc.) and hard (computer system, ancillary equipment etc.), is vital if IT development is to achieve sensible economical advantages. Apart from the norm of Project Life Cycle and System Development Life ...
متن کاملWork Activity Coordination : It is not just business processes , it is intelligent people too
In this position paper we argue that we lack an adequate modeling approach for the design of modern, integrated information systems. Different technologies are available, but their integrated use leaves the designer with a gap between the global business process view and the local views of the information system applications. The global view concentrates on the business goals, while the local v...
متن کاملScreening tools for young people
In 2009, Sir Liam Donaldson, former Chief Medical Officer for England, advised parents that children “under 15 should never be given alcohol, even in small quantities”; however, underage drinking is an issue in Wales with approximately 17% of 13 year olds reporting that they have been drunk at least twice (HSBC, 2009/10). There was no significant gender gap between girls (18%) and boys (17%); w...
متن کاملPackaging of IT Services
Information technology (IT) organizations provide their customers professional services. In many cases, the business units (i.e. internal customers) and IT organizations do not have the same world picture and objectives. Usually an IT organization does not know what the needs of customers are, and further, how they can satisfy those needs. In addition to this, customers do not necessarily know ...
متن کاملTowards mature IT services
Many organizations provide information technology services, either to external or internal customers. They maintain software, operate information systems, manage and maintain workstations, networks or mainframes or provide contingency services. A widely used framework on IT service quality (at least in the Netherlands) is the Information Technology Infrastructure Library (ITIL), which seeks to ...
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ژورنال
عنوان ژورنال: Ubiquity
سال: 2003
ISSN: 1530-2180
DOI: 10.1145/958076.958077